Secret Beauty
Return, Refund & Cancellation Policy
Last updated: 28 September 2026
We want you to love what you buy. If something isn’t right, here is exactly what you can do.
The short version
- Cancel for free at any time before your order is shipped.
- Unused, sealed products can be returned within 7 days of delivery.
- Damaged, wrong or missing item? Tell us within 48 hours of delivery, with photos, and we will put it right.
- Opened or used makeup, skincare and haircare can’t be returned, for hygiene reasons, unless it was faulty or wrong.
- Approved refunds are added to your Secret Beauty wallet, usually within 5 to 7 working days of us receiving the return.
1Cancelling an order
You can cancel any order before it is shipped. Tap Cancel order on the order in My account → My orders, or call or email us with your order number. Unpaid and Cash on Delivery orders are cancelled straight away. If you paid online, we confirm within a few hours and the full amount goes to your wallet. Once an order has been shipped, it can’t be cancelled, but you can return it as explained below.
2What you can return
| Product | Can I return it? |
|---|---|
| Sealed makeup, skincare, haircare or salon products | Yes, within 7 days of delivery, with the seal and box intact |
| Opened, swatched or used makeup, skincare or haircare | No, for hygiene reasons (unless it arrived faulty or wrong) |
| Imitation jewellery, unworn, with tags and packaging | Yes, within 7 days of delivery |
| Earrings and other jewellery worn on the skin, once opened | No, for hygiene reasons (unless faulty) |
| Damaged, faulty, expired or wrong item | Yes, tell us within 48 hours of delivery |
| Free gifts, samples, and items marked “final sale” | No |
| Gift cards | No |
3Damaged, wrong or missing items
Please check your parcel when it arrives. If anything is damaged, wrong or missing, tell us within 48 hours of delivery and send:
- your order number;
- clear photos of the product, the box it came in and the shipping label;
- an unboxing video, if you took one (it really helps us speed things up).
We will send a replacement or give you a full refund to your wallet, including any delivery charge.
4How to return something
- Tap Return items on the order in My account → My orders, choose the items and the reason, and add photos if something is wrong with it. You can also email or call us with your order number.
- We reply within 48 hours to confirm the return and explain the next step. Depending on your PIN code, we arrange a pickup or ask you to send it back.
- Pack it well in the original packaging, with the invoice.
- We check it within 2 working days of it reaching us.
- We add the refund to your wallet and email you when it is done.
5How refunds work
- Approved refunds go to your Secret Beauty wallet, for both online and Cash on Delivery orders, unless the law requires a different method.
- You will usually see the refund within 5 to 7 working days of us receiving the return.
- Wallet balance never expires and can be used on anything in the store.
- It can’t be withdrawn to a bank account or as cash.
- Delivery charges are refunded only if the problem was our mistake.
6Exchanges
We don’t do direct exchanges. Return the item for wallet credit, then order the shade or product you want. It’s usually quicker.
Still have a question? Email secretbeautywebsite@gmail.com or call +91 93263 88567 (8:30 am to 10:30 pm, every day). A real person from our store will reply, usually the same day.